Cisco WebEx Connect: Features and functions
Build collaboration into every business process.
The WebEx Connect Platform provides the framework to merge collaborative applications with business software in ways previously not possible. Take advantage of the combined resources of Cisco enterprise networks and the Cisco-powered MediaTone Network. This enterprise construct provides a robust, secure, unified, ubiquitous network that delivers business critical capabilities.
Rely on a solid architecture, designed with open standards, and purpose-built to handle multi-level security and policy management. Set, manage, and enforce network and corporate policies along an extensive scale—from relatively open to highly secure.
Give users throughout your organization the ability to collaborate on this platform now—with online meetings, presence notification, chat, audio and video conferencing, business widgets, as well as document and task management in virtual workspaces—built on a single, familiar interface. Extend the capabilities of the WebEx Connect platform—and get more from your organization’s critical business applications—as you create custom widgets and business mash ups.
Develop composite applications on an open platform.
The WebEx Connect enterprise collaboration architecture is built on an open SOA and XML platform. These open APIs and application development environment enable you to rapidly mash up and integrate applications to streamline business processes. Work visually within the platform to combine widgets and pieces of applications into a stable framework.
This process builds the application as a series of services and separates the application state and data from the applications themselves.
Facilitate rapid application development.
By using the WebEx Connect Platform application development framework, you can develop these mash ups in just weeks—integrating only the relevant processes users need to work more effectively—rather than the months it would take doing traditional development. The composite application software interacts with the network services. So users get the rich, real time experience of software traditionally deployed by IT—at the web speed they’ve come to expect from consumer Internet applications.
Bridge the gap between SaaS and on-premise applications.
The WebEx Connect Platform is application agnostic; you can link both on-demand and on-premise applications to the framework. Every mash up you create on the Platform conforms to a common framework that ensures inter-communication between every other application.
Read our white paper to learn more about WebEx Connect architecture and platform services.
Personalize the user experience with Business Widgets.
Accomplish specific business tasks using Business Widgets—lightweight mini business applications—much like widgets, or mash-ups, you may have used in FaceBook, iGoogle, or Mac and Vista desktops. Business Widgets make it easy for you to access important data from one or more applications and take action on that data.
WebEx Connect contains a set of Business Widgets that enables users to tailor spaces to match organizational business processes. Choose bookmarks, RSS, wikis, bulletin boards, calendars, dashboards, and much more.
Build collaborative mash ups for your entire organization.
Develop a bid and proposal application.
Create a WebEx Connect space that combines live access to your CRM system with a third party proposal management system. The sales team uses the roles and permissions already set up in WebEx Connect to access information and work on their specific proposals—and then collaborate with customers to finalize the deal.
Set up a virtual classroom environment.
Easily mash up WebEx collaboration services with your LMS. WebEx Connect automatically authenticates users and their roles—so students see only their own schedules, assignments, and coursework – while each instructor sees registration, scores, performance, attendance and assignment status for each student. And Training management can roll up reports and metrics for the company’s eLearning programs.
Give your support organization a virtual call center.
WebEx Connect provides everything you need to mash up your service desk application with your knowledge base—to provide even faster customer support. Then hook in the CRM system so sales reps can monitor the status of their accounts during a helpdesk incident.
Support cross-functional activities.
Create these same types of mash ups for any cross-functional or inter-company process using the WebEx Connect platform.
Watch the video to see an overview of WebEx Connect.
Request a consultation with a WebEx Solution Specialist.
Read our white paper to learn more about WebEx Connect architecture and platform services.
Make it easy for employees to connect with global teams.
As a communications centric platform, WebEx Connect builds collaboration around the way people communicate. So it’s easy to see who’s online and available. And then, instantly launch an IM or WebEx meeting—or start a discussion—right from a WebEx Connect space.
Learn more about how your employees can start collaborating instantly using WebEx Connect.
Communicate without borders.
Draw from a portfolio of collaboration capabilities. See when people are online and communicate with them instantly.
- Chat on ad-free, business-class instant messaging.
- Start video, VoIP, or WebEx desktop sharing from any chat session instantly.
- Collaborate on documents or applications during a chat using instant desktop share.
- Schedule, manage, and launch meetings from the Microsoft Outlook Calendar.
- Integrate your WebEx host account so that users can launch WebEx meetings from within WebEx Connect.
Access any of these forms of communication from anywhere within WebEx Connect.
Collaborate instantly in Team Spaces. Give users throughout your organization the ability to collaborate with others as part of a team or a business process using Team Spaces. These collaborative virtual workspaces—or communities—make it possible to manage projects, and communicate and collaborate with customers and partners in real time.
- Create spaces to track specific projects or processes—or create multiple spaces to track different pieces of a large project .
- Post and share documents with attached discussion threads from within Team Spaces.
- Team members receive notification whenever anyone adds or saves a document.
- Easily find documents, discussions, or calendars related to any project, manage revisions, and share those documents with team members inside or outside your corporate network.
- Get secure, cloud-based storage for all data.
- Build a comprehensive history of all team- and project-related discussions that can be searched through and filtered.
- Escalate persistent discussion topics easily to other forms of communication, such as audio conferences or WebEx Meetings.
Team spaces remain persistent throughout the business process lifecycle, and you can archive or delete them when a project ends or a process changes or becomes obsolete.
Extend user productivity in Team Spaces using Tabs and Business Widgets.
Team Spaces use tabs to divide functional areas, making it easy for your users to find files, discussions, calendar, or a bulletin board. They can change tab titles, or even add tabs to expand their workspaces and centralize favorite applications and tools.
Access important data from one or more applications and take action on that data using Business Widgets—lightweight applications. WebEx Connect contains a set of Business Widgets your employees can use to quickly extend functionality in any of their spaces. Choose bookmarks, RSS, wikis, bulletin boards, calendars, dashboards, and much more.
WebEx integrates security at every level of this SaaS architecture, to provide a highly secure service even in a complex environment with multiple applications.
Learn more about how your employees can start collaborating instantly using WebEx Connect.
Watch the video to see an overview of WebEx Connect.
Request a consultation with a WebEx Solution Specialist.
Get started today
