WebEx Support Center
Remote Access
Service unattended computers
Manage and support remote computers and POS devices
Provide quality support to remote computers with WebEx Remote Access. Make it easy for your technical support reps to view and control unattended servers, desktops and POS systems in real time. They can accurately troubleshoot, resolve issues and run patch updates – no need to travel to sites. WebEx Remote Access gives them the functionality they need right from their browsers. Read how InfoGenesis optimised resources by integrating WebEx Remote Access into their support process to service over 1,200 unattended terminals.
Take a 14-day free trial or buy now.
See what Remote Access gives you
Enable your technical support reps to service multiple remote systems – in real time, regardless of firewall restrictions. Perform remote service and maintenance tasks without customer presence. Deploy regular updates and security patches anywhere, any time. Keep pace with rapid changes in technology, software licensing and regulatory issues. Get WebEx System Management to give your team asset management and software distribution tools. It integrates readily with Remote Access. Contact our sales team to get a free trial of Remote Access for your technical support reps. See how you can use WebEx Remote Access to:
Optimise your resources
Troubleshoot and maintain remote computers from wherever – cut the cost of travel, you’ll see savings instantly. Implement your remote access networks without investing in expensive hardware and software. Push patch updates, and respond to and fix problems in less time. Your technical support reps can cover unattended systems quicker.
Reduce downtime – deliver premium round-the-clock support
Ensure minimum downtime of business critical applications – no need to wait for a client to arrive in the office to diagnose and resolve problems. Technical support reps can access remote mission critical systems anywhere, any time. Transfer files and reboot as needed to rapidly resolve problems.
Improve customer satisfaction – meet your SLA easily
Manage customer hardware and software proactively – reduce scheduled maintenance delays. Access systems securely from any web browser, anywhere – even through most firewalls. The customer doesn't even need to be there. Keep systems up and running with tools such as file transfer and application control.
Access remote systems securely
Take advantage of multiple levels of security and granular access controls. Ensure only authorised personnel have access. Information is never stored on our servers and 128-bit SSL and AES encryption guarantees your support calls are private and secure. Log and record remote access sessions – use network-based recording for compliance and security purposes.
View screenshots and features
Handle multiple systems with a scalable, centralised administration
Manage hundreds of thousands of computers easily with a centralised dashboard. Group systems by function, location – whatever makes most sense to you.
Gain unsurpassed reliability and multiple layers of security
Remote Access is delivered over the WebEx Media Tone™ Network, a private global network which offers 99.9997 per cent reliability as well as robust security. Protect your systems with IP address blocking, computer-specific access codes, phone authentication and user account access rights. Black out the local machine’s screen and disable keyboard and mouse for added privacy while your technical support rep is working remotely.
Customise access permission
Assign user access to individual computers or groups of computers. Set passwords at the site level, group level and/or individual computer level. Automatically expire passwords after a pre-defined time and set strict criteria to retrieve passwords.
Initiate key functions needed to finish the job
Start remote reboots, file transfers and system upgrades even when no customers are present. Invite a subject matter expert for those tough problems – you’ll even share the same view of the desktop.
Start now without new hardware
Access any system in your network – all that is needed is a small agent that can easily be deployed on the remote machine.
See how organisations like yours are closing tickets faster
Case Studies
InfoGenesis
"WebEx did a demonstration of a Support Center session on one of our computers here in Santa Barbara and I was actually surprised that we didn’t have to reconfigure any of our firewalls. That was huge for us, because the idea of going to each customer site to reconfigure firewalls was not feasible. With Support Center, we didn’t have to."
- Eric Sanabia, Manager of Integration
Read More »
VBrick Systems
"High-quality remote support must be instantaneous and the best-of-breed WebEx infrastructure ensured our customers would always have a fast, reliable support experience."
- Hank Kisiel, Pre-Sales Support Manager
Read More »
Scientific Computers
"We found that a lot of our customers were very familiar with WebEx as a brand. They understood what it was and our belief was that would make it a lot easier when we said we were going to WebEx onto their machine."
- Alan Hall, Managing Director, Scientific Computers
Read More »
White Papers
Taking Remote Support to the Next Level
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors. See how your organisation can take advantage of remote support to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
Free White Paper »
Complete service requests ahead of time – start today
WebEx Remote Access is provided on-demand over the web on a subscription basis, which makes it easy to get started. You don’t need to invest in any new hardware or install any software on your computer. You simply pay a predictable monthly fee and use it any time, from any web browser, anywhere in the world. That means you can get started in web-based support almost instantly.
- Contact sales for a quote or a free trial. WebEx Remote Access is available as a standalone application or as part of a comprehensive support solution. We can provide a quote once we learn a bit more about your specific needs or set you up with a personalised free trial so you and your team can try it out.
