High Tech

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"With WebEx we present live to the client and conduct the review process alongside them in the meeting. It saves a lot of time and confusion that way."

Richard Newman, Director - m62 visualcommunications


"ACKTIL prides itself to serve its customer, no matter where their location is, in a very professional way. WebEx gives us that flexibility by allowing us to bring our expertise to them very quickly and easily. Moreover WebEx is used throughout our entire organization from Sales to Support which creates a sense of customer service that would not be possible without WebEx."

Patrice Martin, Technical Director, ACKTIL


"We have found great value and efficiency in offering our customers the option of conducting WebEx meetings. The ability to instantly share applications and presentations saves us - and our customers - precious time in avoided travel. Also, WebEx allows us to be more responsive in both our pre and post-sales situations and to continually enhance our communications and relationships with our customers throughout the customer life cycle."

Dana De Nault, Director Strategic Marketing


"We used to work with PCAnywhere, but that is PC-based and still works mainly with modems and due to our security requirements we cannot use local modems. WebEx is delivered via the web and therefore mobile and flexible. We have used WebEx Support Center for a year now. This enables us, for example, to remotely implement certain rules directly into our software package without having to go on-site."

Marcel Hoogstede, Manager Kantoorautomatisering, ADP Nederland


"Agile delivers solutions to help manufacturers and their suppliers collaborate on their products to reduce costs and speed new product introductions. WebEx provides an important component of the solution by enabling all parties across the globe to collaborate in real-time on proposed product changes."

Gregory G. Schott, Senior Vice President, Marketing


"WebEx offered superior application-sharing and ease of use. We realized that we would always get the support and service we needed. WebEx was simply the most cutting-edge solution on the market."

Jennifer Reynolds, Marketing Project Manager


“We will be using WebEx to reach out to prospects with things like webinars and presentations, to close sales with demos, to share our ongoing value to customers by sharing industry knowledge and business information with them, and for technical support to rapidly service our products.”

Mark Grimse, Director of IT, All Covered


"WebEx is a market leader in Web-based interactive communications services, and its pre-built portlets will help BEA WebLogic Portal customers increase employee productivity and efficiency, and differentiate their products and services to customers."

Pat O Haren, Sr Director, Product Marketing BEA Systems


“Our first year out we had an 80% adoption rate on new orders taking the WebEx training subscription with the software. Renewal rates are somewhere around 90% after the first two years. In December of 2004 we beat our revenue projections on recorded trainings by 300%.”

Steve Thiessen, IS Project Manager, Best Software


"WebEx was a strategic contributor in allowing Blast Radius to become a truly global company. It has enabled us to not only expand our market reach, but also improve internal communications, without the associated costs of air travel and time lost in travel. Our experts can communicate personally and in real time, with customers around the globe, without even having to leave their desks."

Robert Miller, VP of Marketing, Products

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"It’s not just about saving money; it’s about customer service... with WebEx we can bring QA and R&D staff into a call at the ‘point of issue’ and achieve resolution in minutes versus days."

Jeff Jackson, Senior Manager, WW Systems and Applications Customer Support


"Our sales team found that the first visit to a prospect would result in demonstrating the software along with a standard power point presentation. Seeing the software prompted the prospect to think of new applications or opportunities within their business that we're not previously apparent. This often led to a further appointment being required with other departments before we could close the business. WebEx has improved the efficiency of the sales team by allowing us to present this demonstration phase from the office, saving travel time and increasing meeting productivity by over 75%."

Jonathan Jackson, Marketing Manager, Cetis


"Webex has proven to be an invaluable tool in providing high quality support to the more remote parts of our global client base."

Arthur Howlin,Technical Director,City Networks Limited

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"The number one reason we chose WebEx Services was simplicity. After about five minutes worth of training, our people are ready to use it. There's no software installation for our customers. The one time WebEx plug-in is a very small footprint creating a simple technology for customer use."

Tom Thomas, Manager of Customer Support at Cognos


"Our customers are managing complex manufacturing processes and WebEx's interactive Web meeting services will improve communications and increase efficiency through the planning cycle and supply chain. WebEx's interactive communications abilities complement Covisint's existing suite of collaborative product development tools and can be leveraged throughout the company's product suites for procurement, supply chain management and quality."

Bob Matulk, Director of Collaboration, Covisint


"Dillistone Systems is the leading global supplier of executive search software. We work with clients in 43 countries, and the ability to provide online demonstrations and services through WebEx are an invaluable benefit to us."

Jason Starr, President of Dillistone Systems


"WebEx Event Center is a great marketing tool. It is a cost-effective means to generate leads, and it has been well-received by our customers and prospects. Our online seminars have been very successful."

Judi Tracy, Online Event Manager, Documentum


"We find WebEx to be an excellent tool to deliver training to remote learners. No time is lost due to travel-for either the instructor or learners! WebEx is perfect for on-line meetings, too. Before selecting WebEx, we evaluated several competitive offerings. If your organization is looking for an easy-to-use Web meeting solution, we highly recommend WebEx."

Kit Elert, Director of Training, Elert & Associates

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“The ability to see what is happening on the end user’s machine with WebEx is quite powerful. The customers ask for WebEx because they get back to productive use faster. We are cutting the time to resolve their issues by half or better. Just in one 20 Support Rep call center, we are saving well over 100 hours per month in call time.”

Harry Coit, Director of Technical Support


"Meeting Center has reduced our travelling expenses by allowing us to demonstrate our software products online and in real time, giving us the opportunity to extend our reach to more than one customer at a time. WebEx Support Center has reduced our customer support resolution time. The great thing about Support Center is that I do not have to worry about ip addresses or firewall bypassing issues while SMARTtech seats require absolutely no user intervention making support easier and faster than before. WebEx has proven a be a valuable part in Eurotel's everyday issues."

Chris Pournaras, IT Manager, Eurotel Hospitality S.A.

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“Our sales cycle is now much shorter. The travel savings have been significant, and I can't even calculate what it's been worth to us to keep our people at their desks. Employee productivity and efficiency has increased because our people don't have to burn themselves out spending countless hours in airports."

Matt Landolfi, Director of Business Development


"Our organization is spread out over the continent. WebEx has proven to be an effective service enabling collaboration with existing and potential customers. Our message is reaching a larger audience with a smaller investment in time and dollars."

Ron Scott, Sales Consultant, FullScope

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"Sales Centre has enabled us to reach more customers, in a shorter period of time and at a significantly lower cost than onsite meetings. It is the perfect tool for an internationally-focused organisation such as our own as it allows us to easily reach our customers across the globe. And in the unlikely event that our clients can't make a web meeting, Webex allows us to record the session then publish it for later viewing. The introduction of Webex into the sales process of Gael Quality is the most significant improvement to our sales tools and techniques within the last 3 years."

Martin Bowman. Sales Director, Gael Quality Group


“We are an enterprise agency offering business support and IT/e-business training to small businesses. Our training courses are aimed at companies that need to develop their online business but generally are not overly computer literate. They find the practical training very useful but often struggle afterwards on their own. We have therefore started offering follow up online training via WebEx Support Center to run over the things they covered on the course and help with any aspects such as publishing their site, changing an image, etc. As part of our “screensharing” service we set up 30 minute Support Center sessions with our customers in which we guide them through the tasks by simultaneously talking them through it over the phone and remotely demonstrating it on their PC.”

Deirdre Alsey, IT Manager, Greenwich Enterprise Board

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"Since we’ve installed WebEx, our customers have been able to show us exactly where the problem lies. As a result, our resolution times have decreased dramatically by 50%, and customer support levels have gone up accordingly."

Leonard Klejnow, Business Development Director, Generix


"Since our products incorporate the latest Web technology, we offer clients the ability to leverage the many benefits of the Web within the HR and training areas. Using the Web as part of the sales process for product demonstrations not only makes strong business sense, but it also reinforces the fact that we have made the Web an essential part of our own business. In addition to demonstrating our software, WebEx lets us troubleshoot customer problems and train our staff through the browser. Web-based meetings, training and seminars save us thousands of dollars a month and are now a key element in our communications strategy."

Ruth Ladner, Chief Operating Officer, Genesys


"WebEx Training Center has proved to be an instant solution to extend our BlackBerry training portfolio. TC allows us to conduct live online training with customers across Europe and the USA, saving them and us valuable time and money that otherwise would be spent on travel. The state of the art WebEx services are a perfect match to demonstrate our own innovative mobility solutions for BlackBerry."

Sjaak Koole, Co-founder and Director of Training, GPXS Mobile Workstyle Solutions


"WebEx is a wonderful productivity tool! We can make first level sales calls without taking all the time to travel to and from client sites. Eliminating just one or two all-day sales trips covers the entire monthly cost for the service-and as we expand WebEx usage the potential return on investment is incredible. WebEx's Record and Playback feature let's us record our meeting interactions for later reference, training or demos. Plus, our customers using both the Mac and PC really appreciate us being able to solve their problems quickly. It's obvious to me that this is way business should be done."

Al Moulton, President, Graphisoft U.S., Inc.


"Ideo Technologies is a leading provider of web application development tools based on Java technology. We have been using Webex for more than 3 years. It is simple, efficient and reliable. For instance, we are able to make demos of our flagship product, SweetDEV Studio, to UK prospects in the morning and US prospects in the afternoon! We optimize our time and save a lot of money. The R.O.I. is very short."

Jean-Francois Lufeaux, Ideo Technologies

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"As an outsourcing company our whole ethos is built around the trust placed in us to handle IT for other businesses, by the same token we place our trust in WebEx to provide a reliable service. For our customers, our investment in technology is a crucial yardstick for our own business."

Anthony Fryer, Technical Support Manager


"With an extensive internationally installed customer base, reaction times can be critical. WebEx Support Center enables us to offer the kind of support our customers have come to expect, thereby adding value to the products we supply and distinguishing us from our competition."

Sean Herring, Sales and Marketing Manager

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"The SMARTTech solution improves our customer satisfaction because we can get in and fix things rapidly. We can be more responsive to our customers and we don't have to rely on their presence to ensure our solutions are performing the way they're supposed to."

Eric Sanabia, Manager of Integration, InfoGenesis


"Integrating WebEx Support Center into our offerings was a natural progression in our dedication to provide solutions for call centers to be more effective and efficient. The service is already in use with several of our top customers and the initial response has been tremendous. Support Center's ability to allow agents to see what a customer is seeing on their desktop is a significant value-add for agents using InstantService when they need to take a support chat to that next level."

Mike Lande, CEO, InstantService

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“Recently WebEx enabled us to close a sale which would have been impossible without our web seminars."

Barbara Snowball, Business Development Manager

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"WebEx is very easy to use, and we find that around 80% of our employees are confident with the service after just half an hour of training."

Arne Klein, Product Manager, Intershop

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"WebEx is mission critical for us now. We can reach our customers at the click of a button and we wouldn't be the same company without it."

Graham Mansfield, Deputy Managing Director and Co-Founder, Kalahari

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"Usage of Support Center increased rapidly during 2002. Monthly usage increased from 300 sessions per month at the start of the year, to 1200 sessions per month by year end. The decision to implement WebEX Support Center has proved to be well founded. The results speak for themselves. At today's run rate of 1200 WebEx sessions per month, this translates to an annual savings of nearly $600,000 and an ROI in excess of 700%!"

Jeff Quast, Quality Programs Manager, Lawson

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"In 2003, we revisited the offerings available on the market. We concluded that WebEx's solution is still the most complete and innovative one"

Valarie Piron-Pradel, Purchasing Dept., Lectra


""We are specialised in maintenance management software for airplanes and helicopters. Using WebEx we are able to install our software, train our customers as well as support them regardless of where they are - for example in Sondankylä (Polar Circle) or Lanseria (South Africa) - without having to leave our office in Germany."

Wolfgang Leitner, Managing Director, EDV-Beratungs GmbH


"We sell the largest online information database in the world - with over 35.000 sources - to large companies in Europe, Africa and the Middle-East. Providing effective training to our customers is part of our company strategy, but a challenge given our dispersed customer base. We have found that by combining face-to-face training with online training via WebEx we are able to ensure an excellent service to our customers regardless of where they are located. With WebEx Training Center we can train our new and existing customers as well as local distributors online ensuring that they learn to use our products in the most effective way."

Lisette Reijners, Trainer, LexisNexis Europe and Africa


"We have used WebEx in over 80% of our end user sales situations. We are convinced that it will become as important a selling tool for your organization as it is for us."

Robert A. Cramer, President, LiveVault


"Conservatively, WebEx will add about 2 additional closed sales per month amounting to $168,000 in incremental annual revenue and a less than 2.5 month complete ROI. Our original value proposition for purchasing WebEx was based on the need to provide better technical support—and we have—but, clearly, there have been other benefits realized right out of the gates."

Des O'Kelly VP, Sales Lone Wolf Software


"WebEx has increased the overall productivity of our Technical Support and Field Engineering staffs. With Access Anywhere the Technical Support staff has been able to increase the 'first call closure rate' by 40-50%. In addition, it has helped to reduce the travel time and cost of all the groups using WebEx, and has resulted in increased customer satisfaction. Our customers love WebEx."

Craig Chanoff, Sr. Manager, Manugistics

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“WebEx allows us to realise serious economies of scale by eliminating the need for business travel and the associated costs.”

Ludovic Broquereau, VP Corporate Marketing, Maporama International

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“... we have adapted our migration methodology around the virtual meeting model. Its no longer practical or cost effective to consult just using the phone.”

Rosario Coppello, Senior Consultant, Micro Focus

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“Of course, there are still meetings that need to be held face-to-face due to the complexity of their topics. But the option of working on documents jointly in a web meeting and clarifying the most important points in a telephone conference has reduced our travel expenses significantly.”

Stefan Sexl, Internal Project Manager, MIS AG


"WebEx completely changed the way we do business. Originally customers bought our software, installed and operated it using in-house IT equipment and personnel. The typical installation and training period was 4 to 6 weeks. Today we offer our software as a turnkey outsourced product, utilizing WebEx as the conduit to allow training and support globally. The primary beneficiary of this is our customers. We reduced the man-hours required for the initial installation and training process by 75%. WebEx is fantastic and seamless."

Doug Deitel, President/CEO, Morphis, Inc.


"My experience with WebEx Training was excellent--my trainer is by far the best one I have ever worked with! I have been stopped numerous times by people thanking me for the informative sessions, to tell me how much they learned, and to say how they wished all training sessions were so well executed and engaging! Everyone I've dealt with at WebEx has been top-notch."

Vijay Tummula, Director, Product Marketing, NDCHealth


"I had never heard of WebEx until May of this year, and now consider this to be absolutely essential technology for the OutlookSoft sales force. It compresses sales cycles, saves time and money, and dramatically increases the productivity of our reps. Not using it would be a huge step backwards."

Eric A. Montgomery, VP, Sales

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"Our remote support on WebEx provides the perfect tool for us to resolve customer issues whilst respecting confidentiality. Since we introduced the Support Session we have been able to control our spending on travel and use our manpower more productively, helping us to compete more effectively in the global manufacturing economy."

Lee Fowkes, Sales Support Manager, Pathtrace PLC


"WebEx is the best online meeting solution available. We have been able to manage our company on a global scale without the extraordinary cost of travel, enabling us to collaborate with our business offices in the UK, Australia and New Zealand. With WebEx, our sales expenses have been reduced by nearly 50% and our clients love it because they no longer have to leave the office to work with us. In addition, we have increased productivity--reflected by our ability to execute at a much faster pace--which more than justifies our investment. Simply put, we could not do business without WebEx. I really don't understand how any organization that sells anything can do without it."

Carol Andersen, CEO, Prism

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"As soon as customers see the demonstration on WebEx, it’s like a light goes on. What WebEx does is essentially replicate a sales demonstration in a real-time, live environment. The beauty is that it is an exact duplication, if the demo was poor quality or clunky, then we’d lose the value."

Rob Jenkins, Chief Technical Officer, Purple Insight Ltd

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"Using WebEx, we are able to remotely support our customers and virtually ‘get our hands’ on their systems if we need to without having to leave our desks. In Europe alone we have saved the cost of hundreds of flights a year.”

Joakim Gustafsson, Business Development Manager, Readsoft


"We are a European software company who has signed six figure license sales in the USA and elsewhere by demonstrating our software products using WebEx web conferencing technology. By not having to get on a plane to sell our software internationally we were able to keep our cost of sale to a minimum."

Greg Coulter, Chief Executive, SAI New Technologies

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"Ideally, a sales employee could for example hold 20 on-site meetings with customers during 20 workdays per month. WebEx allows us to make 30 more meetings without any problems. An on-site product demonstration takes me 1.5 days. WebEx allows me to do this in half a day and afterwards I have one full day left for other projects."

Rudolf Didszuhn, Sales Consulting, Competence Center International, Saperion AG

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"We found that a lot of our customers were very familiar with WebEx as a brand. They understood what it was, and our belief was that would make it a lot easier when we said we were going to WebEx onto their machine."

Alan Hall, Managing Director, Scientific Computers

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"We have reduced site visits 93% from 2002 to 2003. Our support staff would revolt if we took WebEx away from them!"

Phil Catterall, Co-founder, Serversys


"WebEx has been an invaluable tool for our Sales, Support and Training teams. With WebEx each of our sales team members can conduct approximately five one-hour demos of our product each day. There would be no way to do this face to face. In our 1st year alone, we realized a 700% ROI. In addition, we can more quickly diagnose and resolve issues through the use of Support Center - increasing client satisfaction through faster problem resolution. Our Training staff has also successfully trained many of our clients using WebEx. Reducing training costs for our clients has improved our competitive position in the market, through offering effective training at a fraction of the cost. Additionally, we record the training sessions again providing a better overall solution for our clients."

Robert Corrao, President, Softlink America, Inc.

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"WebEx has enabled us to make more educated decisions. We are able to increase the number of customers that we meet with and get feedback from online, thus identifying genuine sales leads. This gives us a way to qualify who we want to spend the money to visit face-to-face and help our customers determine if they want to think about our products seriously."

Tom Mitchell, Director of Marketing Support, The SSI Group


"Product demonstration is a key part of the sales process. WebEx allows us to demonstrate the full capabilities of our software to every prospective client, wherever they are in the world. Being able to provide this sort of service gives us a competitive advantage in the market place."

Philippe Franck, Staff&Line

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"Simply stated, WebEx allows us to present our solutions for corporate meeting management in the most efficient, effective means possible. More than half of our sales are made without a live presentation, 80% of our product training is conducted via WebEx. In 2003, we saved more than $852,000 worth of time and travel expenses by presenting via WebEx. We use it for all business critical functions."

Mark Phillips, Vice President-Strategy, StarCite, Inc.


"With WebEx's powerful integration capabilities, we seamlessly combined WebEx Support Center service and Talisma Chat, creating a more comprehensive Web-based remote support solution. We are now able to deliver a feature-rich and interactive call center support service that enables our customers to substantially reduce their support costs while providing superior service to their clients. Our alliance with WebEx strengthens Talisma's reputation for providing unmatched customer support solutions to enterprises."

Mike McClure, Vice President of Marketing, Talisma


"WebEx has allowed us to touch more customers instantly with fewer resources," says Ignacio. "We've reduced travel costs significantly. We can do much more in less time. We've been especially gratified to hear from our customers who also appreciate this 'no hassle' approach - they can get what they need very efficiently without ever having to leave the comfort of their offices."

Art Ignacio, Director of Educational Operations, think3

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"WebEx has saved us thousands of dollars a month in travel expenses while providing more training programs with less resources.In fact, WebEx allows us to offer more on-going training to employees with the record and playback functions for training anytime. WebEx has increased the productivity of our entire training program and has become a critical part of our employee and customer communications."
Karen Bingham, VP, e-Business, Toshiba CSG

"WebEx had the flexibility to work with us to apply a patch, allowing users to start a meeting with a single click from Lotus Notes, and to schedule a meeting directly from your email address book."

Oscar Könders, General Manager, Toshiba Computer Systems Marketing


"After being acquired by the American company FlexTrade in 2005 and opening an Asian office in April 2006, we needed to ensure internal communication between our international offices was effective. With WebEx Meeting Center we could successfully hold our weekly sales and quarterly strategy meetings and other ad-hoc meetings bringing together 3 continents in the form of web conferences. Additionally, being owned by an American company has taken our commercial activities to a new international level. Thanks to WebEx Meeting Center we are able to demonstrate our electronic trading solution to all of FlexTrade's clients, who are major financial institutions located throughout the world."

Pierre Laborie, Head of Marketing, Traderforce


"Using WebEx Support Center enabled our technical support staff to complete calls with our customers in 25% of the time. Support Center also contributed significantly to reducing the average hold-time for customers calling into technical support from 3-5 minutes to 1 minute."

Ken Jonker, National Accounts Manager, TRAMS</