Measuring the True Business Benefits of Web Collaboration Frost & Sullivan
17 pages
Web collaboration is becoming an imperative in reaching the fundamental goal of improving productivity while lowering costs by offering anytime anywhere communications that impacts the bottom line and improves profitability.
Online Events
Unearthing the True Value of Web Seminars Wainhouse Research
13 pages
Wainhouse Research conducted an independent survey of WebEx Event Center customers to find out what applications customers are using web seminars for and the results they are achieving.
Interactive Selling
Leveraging Web Collaboration to Improve Your Sales Process Collaborative Strategies
7 pages
This whitepaper discusses how a sales organization can benefit from web conferencing by improving its ability to collaborate with customers, support team-selling, penetrate new markets and manage the sales process.
Remote Support
Taking Remote Support to the Next Level
ServiceXRG
17 pages
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
Show, Don’t Tell: Remote Support Best Practices and Benefits DB Kay & Associates
17 pages
An overview of the new breed of remote support being adopted by call centers and help desks. DB Kay & Associates share their findings from the recent industry survey - "Show, Don't Tell: Remote Support Best Practices and Benefits". The report highlights how remote support solutions can deliver an ROI in excess of 700%.
2005 Trends and Directions in Web Based Support
SupportIndustry.com
9 pages
More and more service organizations are adopting customer interaction platforms in an effort to bring together multichannel contact capabilities,
targeted knowledgebases and links to other content, analytical engines, and other service technologies using web-based support.
Delivering The On-Site Experience Remotely Best Practices for Delivering Remote Support from IT Help Desks
DB Kay & Associates
16 pages
Based on market research performed in late 2004 and 2005, this white paper summarizes the new generation of remote support best practices, illustrating the benefits and suggesting considerations for selecting the remote access solution that will be most effective for your enterprise.
ROI Measurements for Remote Support
Nucleus Research
8 pages
Read how using WebEx Support Center can improve customer service and end-user support by delivering positive ROI through direct cost savings and other benefits including increased productivity, system availability and customer satisfaction.
Virtual Support NetworksTen Tips for Delivering Managed Services to On-Site Systems
DB Kay & Associates
15 pages
By following the best practices outlined in this paper after considering the requirements outlined, experience significant ROI and increased customer satisfaction and loyalty.
Online Training
Impacting Business with Online Training: Case Studies on the Next Generation of E-learning
Bersin & Associates
19 pages
Read how eight different companies have leveraged their investment in technology and e-learning to add value and support to business initiatives and strategy.
Best Practices in Online Customer Training: How to build a profitable customer training business
Bersin & Associates
31 pages
Learn how to build a profitable online customer training business by employing the latest best practices in online training.
Rapid Knowledge Transfer in Changing Times: How the Pharmaceutical Sector Solves Communication Challenges with Virtual Classroom Solutions
Larstan Business Reports
4 pages
How the pharmaceutical sector solves communication challenges with online and virtual classroom solutions.
The End of Business as Usual The Internet as a Means for Rapid Product Rollout in Financial Services
Larstan Business Reports
4 pages
This report explains how financial companies are using the Internet to rollout new products more rapidly and how web conferencing can help meet federal requirements under Sarbanes-Oxley.
Optimizing the Training Back Office to Focus on Business Performance
IDC
13 pages
Training back-office operations comprise the administrative systems and processes that support organizational development and include learning technology management, enrollment management, fulfillment and logistics, reporting, and vendor management. Within this study, IDC examines how the training back office is run at large enterprises.
Report on Trends in Organizational Practices of Synchronous e-Learning
The E-Learning Guild
8 pages
More and more organizations are offering synchronous e-Learning events and programs to their employees, customers, vendors, and partners. This research report is based on a recent survey showing that it has reached a significant point of market adoption and product maturity.
Intro to WebEx
White Papers
