Provide quick, accurate responses to helpdesk issues
Deliver real-time IT support to distributed company employees. Minimize downtime while maximizing helpdesk productivity. Perform fast fixes for users anywhere in the world, without the time and expense of onsite visits. Proactively push regular updates and security patches to as preventative measures, too. Get a total support solution that will keep your business systems current and operating at peak efficiency.
Remote Support
Solve remote helpdesk issues in real time
Reduce company downtime with fast, intelligent IT support that can be deployed to anyone, anywhere. Helpdesk reps can launch support sessions right from their desk, then demonstrate functions or take action to provide immediate fixes. Use WebACD feature, included, to monitor, queue, and route all support requests for maximum efficiency.
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Remote Access
Support unattended computers, POS systems
Manage thousands of unattended computers, servers, or POS systems distributed over various sites or networks without relying on service visits. Perform regular maintenance—install patches and updates— from anywhere in the world. Increase uptime and get the most from your investment in these systems.
System Management
Direct your resources effectively
Keep your computer systems current and protected from viruses by automating distribution of software updates to all your networked assets. You’ll never have to rely on end users to perform critical IT tasks. Maintain licensing compliance with high standards and respond quickly to audit requirements, too. Track all technological changes from one integrated console.
Service Desk by Parature
Increase your helpdesk support efficiency
Consolidate all support requests in a repository from wherever they originate. Track, route, and manage IT support issues all from one place. Cut the number of calls or emails to your technical support reps up to 80% with a self service-knowledge base.
PCNow Enterprise
Give employees easy remote access
Connect employees to their office computers from any computer, anywhere - securely, without vpn.
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