Get help fast

Support resources for your WebEx account.

WebEx Meetings supports Windows, Mac, Linux Operating Systems.

WebEx Meetings 1.3 Cross Platform Support

Desktop
Windows Mac Linux
  Version Vista 7 8 8.1 10.6 10.7 10.8 10.9 See Linux support
Internet Explorer 7 Partial No No No No No No No No
8 Yes Yes No No No No No No No
9 No Yes No No No No No No No
10 No Yes Yes Yes No No No No No
11 No Yes Yes Yes No No No No No
Firefox Latest Yes Yes Yes Yes Yes Yes Yes Yes Yes
Chrome* Latest Yes Yes Yes Yes Yes Yes Yes Yes No
Safari 5 No No No No Yes Yes Yes No No
6 No No No No No Yes Yes No No
7 No No No No No No No Yes No

WebEx Meetings 1.3 System Requirements

Windows support
  • Intel Core2 Duo CPU 2.XX GHz or AMD processor. (2 GB of RAM recommended)
  • JavaScript and Cookies enabled
  • Active X enabled and unblocked for Microsoft Internet Explorer (recommended)
  • Java 6.0
Mac support
  • Intel processor (512 MB of RAM or more recommended)
  • JavaScript and cookies enabled
  • Plug-ins enabled in Safari
Linux support
WebEx will support any Linux distribution as long as it meets the following minimum requirements:
  • Kernel: 2.6 or later
  • X Lib: X11R6 or later compatible
  • C++ Lib: libstdc++ 6
  • Desktop Environment: XFce 4.0 or later, KDE, Ximian, Gnome
  • GDK/GTK+ version: 2.0 or later
  • Glib: 2.0 or later
  • Java 1.6
Video requirements
Refer to the Video Release Notes for minimum system requirements for video.

*Using WebEx on Chrome

Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through a one-time process to add the extension and update the WebEx application. After the first time, users can join without the extra steps.

Known Issues / Limitations

This section contains known issues and limitations that affect WebEx.
Windows
Internet Explorer 6 is only partially supported Some content in the WebEx site may not render correctly and some functionality may not work properly when using Internet Explorer 6. It is highly recommended that you use one of the fully supported browsers listed in (Desktop) Chat not available in Internet Explorer 7 Users who sign in to their WebEx site using Internet Explorer 7 will not be able to sign in to Chat, and their presence will remain offline. Windows 8 Application mode Windows 8 Application mode (also known as “Metro” mode) is not supported. Internet Explorer 10 Enhanced Protected Mode “Enhanced Protected Mode” in Internet Explorer 10 on the desktop is not supported. Since this mode offers plugin-free browsing experience, the WebEx add-ons are disabled and neither ActiveX nor Java download methods can be used. Users can still use the TFS (Temporary Folder Solution) to join a meeting. Alternatively, users can choose to disable Enhanced Protected Mode in order to join the meeting normally. Windows 8 and Microsoft Excel 32-bit Sharing Excel files onWindows 8 using Microsoft Excel 32-bit does not work properly.
Mac
Animations and transition support for presentations. Animations and transitions are not supported when sharing Microsoft PowerPoint or Apple Keynote presentations USB headset support Users using a USB headset to connect to audio using the computer may experience problems. Converting recordings to MP4 format The WebEx Network Recording Player does not support converting recordings to MP4 format on Mac systems.
Linux
Webcam video available in view-only mode Users starting or joining a meeting on Linux are not able to share their webcam video; they are only able to see the current speaker video, if it is being shared. Video file sharing support Users starting or joining a meeting on Linux are not able to share video files using real-time video file sharing and are not able to view video files shared by others using this streaming mechanism. Productivity Tools WebEx Productivity Tools are not available for Linux users. Invite by email Users starting a meeting as hosts on Linux are not able to invite users by email using the Invite & Remind dialog box. Integration with a local email application is not available. Localization The WebEx Java application for Linux is available only in English. Local Recording Local recording is not available on Linux. Third Party Licenses and Notices (including free/open source software)